Last updated: 9 February 2026
"Supportive managers foster a positive culture and good training, but staffing pressures limit emotional support and no activities organiser leaves stimulation gaps."
Per 2021 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed.
Per 2018 comprehensive inspection: Staff told us they felt supported by both the registered manager and deputy manager. Staff told us they were approachable and listened to.
Per 2018 comprehensive inspection: Staff said there were enough staff to care for people safely, but they rarely had time to sit and talk to people or offer emotional support.
Per 2018 comprehensive inspection: We saw 97% compliance for all trainings. Staff were encouraged to complete diplomas in health and social care.
Per 2021 IPC inspection: The registered manager was visible and supportive to staff. The registered manager sought support and advice from external agencies including the local health protection team and CQC and was open to all advice and guidance offered.
Per 2018 comprehensive inspection: Although we did see evidence of activities, there were long periods of time throughout the inspection, where people were left unsupported in communal areas and lacked stimulation. an activities organiser was no longer employed at the service.
Staffing is enough for basic safety but care staff rarely get time to chat with residents or give emotional support because they are stretched with other tasks.
Staff said there were enough staff to care for people safely, but they rarely had time to sit and talk to people or offer emotional support.
No activities coordinator anymore so care staff have to cover activities but often don't have time, leaving long gaps with no stimulation for residents.
an activities organiser was no longer employed at the service and activities were undertaken by staff... there were long periods of time throughout the inspection, where people were left unsupported in communal areas and lacked stimulation.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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