Last updated: 9 February 2026
"Strong safety practices, supportive culture and regular training, but limited activities programme and agency staffing reliance hold it back."
All staff we spoke with had a good understanding of how to keep people safe from harm... Risk assessments were detailed, and regularly reviewed... We found no gaps in the recording of when medicines were given to people.
Staff we spoke with believed they worked well together and were supportive of each other. Staff told us they felt encouraged by developments and changes... senior staff were approachable and supportive.
The staff rota showed there were enough suitable numbers of staff on duty to support people and additional staff could be used from an agency depending on the support needs of different people using the service.
Staff attended regular training updates which included refresher training on standard core skills... supervision meetings staff all said they happened every four to six weeks. Records confirmed this and also that an annual appraisal system was in place.
Staff told us they felt encouraged by developments and changes that were being discussed and that senior staff were approachable and supportive.
People were often out during the day at day centres or colleges... People said they felt it was easy to ask staff if they would like to go or try something new.
No activities coordinator or structured programme, so the role is mostly routine personal care and supporting external day centre visits.
People were often out during the day at day centres or colleges
Staffing is adequate but agency workers are used when support needs vary.
additional staff could be used from an agency depending on the support needs of different people using the service
Manager is in place but not yet registered with the regulator.
a manager was employed at the service and was undertaking the registration process with the Care Quality Commission
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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