Working at Island Sands Residential Care Home

Medicines were administered and recorded safely and in line with service policies but we found 1 resident whose cream did not seem to have been administered as prescribed as it was not crossed off on the chart.

Staff were well supported and there was an open culture. Staff told us they liked working in the service and the management team were supportive and approachable.

We observed there were enough staff on duty to support people safely, call bells were answered promptly. Duty rotas were completed in advance and a few gaps were filled by staff completing extra hours. There were no agency staff in use at the service.

Staff told us, “Training here is amazing” and “there is a lot of face to face now which you can’t beat”. An online training matrix showed that all training was up to date and specialist training was being provided to help staff support people better, for example, diabetes, catheter care, epilepsy awareness.

Staff told us they liked working in the service and the management team were supportive and approachable.