Working at Island Court Care Home

Recruitment records were missing some checks for staff and one evening there weren't enough staff so some people missed their meds.

we did identify gaps in recruitment documentation... some people did not receive their evening medicine. This was due to lack of oversight on the rota where a staff member was on annual leave, and this had not been covered. This causing the service to be understaffed.

There are group activities like singing and a garden project but residents want more one-on-one sessions and more staff to run activities.

most people we spoke with raised they would like to see more activities and more staff to assist with activities... people wished to have more 1-1 activities.

Some staff aren't confident managers will listen to their ideas or concerns or know who to talk to next if needed.

some staff we spoke with were not confident that management would listen to their ideas or concerns. Staff also told us they were not aware of who to raise concerns further, if they were not happy with the managers response.