Working at Isabella Court
72a Westgate, Pickering, YO18 8AU
Operated by The Wilf Ward Family Trust
9 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Supportive management, regular training and a positive culture, but activities lack a dedicated coordinator and more creative variety."
Safety & Risk
8/10
✓
Safeguarding policies and procedures were in place. Staff knew how to identify and report any concerns... The provider completed detailed risk assessments.
Staff Culture
8/10
✓
The registered manager was visible and available... Comments from staff included; 'There is consistent and clear messages from management' and 'I feel a hundred percent easy about approaching my manager.'
Staffing Levels
7/10
✓
One member of staff advised, 'Yes, there are enough staff on duty. All service users have one to one care, everyone gets to do their own thing.'
Training & Dev
8/10
✓
Staff received regular training, supervisions and appraisals... Comments from staff included; 'Training is ongoing, you just have to ask and they will give it'
Management
8/10
✓
Staff told us the registered manager supported them at all times and had an 'open-door' policy.
Programmes
6/10
✓
Staff told us, 'The service users are very busy, we have recently been to the zoo...' One person in the sensory room was interacting with games on the projector.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role has some outings and sensory activities but lacks extra creative variety.
a sensory room being provided... we have recently been to the zoo, the staff go that extra mile and work longer if needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews