Working at Isabel Court
1-6 Isabel Court, Hoddesdon, EN11 0LQ
Operated by Hertfordshire County Council
3 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive managers and a positive team culture, but basic activities without structure and standard training hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely. We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed. Per 2019 comprehensive inspection: Medicines were managed safely by staff who were appropriately trained and had their competencies checked.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they worked in a supportive team, which enabled them to share learning and develop in their roles. One staff member said, 'I have regular supervisions and staff meetings where I can share any concerns. I feel supported.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet people's needs safely. Staff told us there were enough staff and the registered manager and team leader were available to step in and cover shifts when it was needed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: In addition to the induction training staff received annual refresher training in safeguarding, manual handling, infection control and others.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff said the managers were approachable, supportive and always provided good practice guidance.
Programmes
3/10
✕
People were supported to maintain their wellbeing by having activities that interested them, such as, listening to music, watching TV, reading and if they wish to go outside staff were on hand to support them.
Points to consider
Only basic activities like music, TV, reading and going outside, no structured programme or coordinator to make the job more interesting.
activities that interested them, such as, listening to music, watching TV, reading and if they wish to go outside staff were on hand to support them.
Only standard mandatory training like safeguarding and manual handling, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: staff received annual refresher training in safeguarding, manual handling, infection control and others.
Staffing is adequate but managers sometimes have to cover shifts themselves.
Per 2019 comprehensive inspection: Staff told us there were enough staff and the registered manager and team leader were available to step in and cover shifts when it was needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews