Last updated: 10 February 2026
"Excellent management and a supportive culture where staff feel valued and respected, but possible agency staff and basic training without specialist courses hold it back."
Staff trained to recognise and report abuse; risks assessed appropriately; incidents reviewed with lessons learnt; medicines given as required; MCA/DoLS followed (2023).
Staff felt respected, supported, and valued by senior staff; had regular team meetings, felt listened to, said it was a great place to work (2023).
There were enough staff to ensure people received safe care; people told us there were plenty of staff around to support them (2023).
Staff had training on safeguarding and medicines with annual updates (2023); per 2019 comprehensive inspection: staff completed a range of relevant training, induction, and supervisions every three months.
Registered manager in post with skills and experience; staff felt respected, supported and valued; relatives said 'The registered manager is excellent, she will always get back to you' (2023).
Activities co-ordinator in post, people supported with outings to disco and seaside (2023); per 2019: two activity coordinators enabled beauty therapy qualification, wrestling experiences, volunteering, pen pals, nursery visits.
Staff numbers are adequate with plenty around to help people, but no info on staff retention or agency use so you might work with temps sometimes.
There were enough staff to ensure people received safe care. People told us there were plenty of staff around to support them (2023).
Staff get standard training like safeguarding and medicines updates, but no specialist courses or funded qualifications for career growth.
Staff had training to recognise and report abuse... Staff were trained and supported in their role to administer medicines (2023); per 2019: staff completed a range of training relevant to their roles.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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