Working at Irchester 170

breach of Regulation 12, Safe care and treatment... Regulation 13, safeguarding... significant safeguarding concerns were not always raised... Medicines management needed improvement

We reviewed the staff rotas... There were continuous short falls... Staff told us at times they had to work short staffed... alone with a person who required 2 staff

Some staff lacked knowledge and understanding of a positive behaviour support (PBS) methodology... Some staff were trained in the new ways of working and some staff were not

breach of Regulation 17... governance systems and processes that monitored the quality and safety of the service... not sufficiently robust

One relative said, “...nonexistence of meaningful activities for [Name]. They treat [Name] as if they are a 95-year-old person in an armchair with three bodyguards around them.”