Working at IOTA Care
1 Upper Knollys Terrace Lane, Plymouth, PL3 4HZ
Operated by IOTA Care Limited
3 bedsResidential homes
Workplace Score
8.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.7/10
Key Finding
"Hands-on management, stable staffing, happy and proud team with innovative programmes, although risk assessments for vulnerable people and staff weren't formally recorded initially."
Safety & Risk
7/10
✓
2021 targeted inspection: strong COVID measures with PPE, testing, cleaning but individual risk assessments for higher-risk people/staff not formally recorded initially, completed post-inspection.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: staff very happy and proud, felt valued and included in decisions, strong teamwork and mutual respect, 'never worked with more compassionate, committed people'.
Staffing Levels
9/10
✓
Per 2018 comprehensive inspection: one-to-one staffing levels enabling unhurried support at people's pace, high retention and consistency via staff satisfaction surveys and National Minimum Dataset monitoring.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Care Certificate for new staff, mandatory training on autism, epilepsy, MCA, champion roles in infection control and wellbeing, regular supervision and team meetings.
Management
9/10
✓
Per 2018 comprehensive inspection: registered manager and provider hands-on, rostered to work alongside staff as 'player managers', approachable and supportive, praised by staff and relatives.
Programmes
10/10
✓
Per 2018 comprehensive inspection: 'Scrapbook Circle' private social media for family communication, desensitisation programmes achieving toilet training, improved diets/health, no sedatives for dentist, GP complimented progress.
Points to consider
Risk assessments for vulnerable people and staff were not written down at the time of inspection, even though the manager knew the details well.
Whilst it was clear the registered manager knew people and staff very well; this information had not been formally recorded. Following the inspection, the registered manager confirmed that individual risk assessments were now being completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews