Working at Inwood House
142 Wakefield Road, Wakefield, WF4 5HG
Operated by ACG Operations LTD
55 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported by managers and enjoy a positive culture, but no activities coordinator and too much agency staff hold it back."
Safety & Risk
7/10
✓
There were systems in place to recognise and respond to any allegations of abuse... Medicines were stored safely... Risks to people were managed... Staff were confident any concerns they raised would be taken seriously.
Staff Culture
7/10
✓
Staff told us they enjoyed working at Inwood House. They said they felt valued and supported... Comments included, 'I love my job, I never don't want to come to work. We pride ourselves on our jobs.'
Staffing Levels
5/10
!
There were enough staff employed to help keep people safe. However, staff could have been deployed more effectively during busier times... One member of staff told us, 'Sometimes there are not enough staff, as too much agency.'
Training & Dev
5/10
!
Staff were provided with an effective induction and relevant training... There were no records of staff having yearly appraisals. Supervision records from earlier in the year were more about performance management.
Management
6/10
✓
Staff told us they felt supported by managers and colleagues. Comments from staff included, 'Managers ask me all the time how I am getting on' and 'There is definitely a difference... better managers, people you can go to.'
Programmes
3/10
✕
Per 2021 comprehensive inspection: The home allocated activities coordinator had recently left. We observed people were often unoccupied.
Points to consider
No activities coordinator so the job is mostly routine personal care with little variety to the day.
Per 2021 comprehensive inspection: The home allocated activities coordinator had recently left. We observed people were often unoccupied.
Staffing is adequate but agency workers need extra watching and shifts end too early for the busy lunch rush.
staff could have been deployed more effectively during busier times of the day... 'Sometimes there are not enough staff, as too much agency. It can feel like 'babysitting' as some agency staff are not trained in care.'
Only standard training with no yearly reviews and supervisions just starting properly.
There were no records of staff having yearly appraisals. Supervision records from earlier in the year were more about performance management rather than giving staff a supportive opportunity to reflect and learn.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews