Working at Invicta Court

People and their relatives said there were enough staff on duty. A relative said, 'the staff are fairly settled giving a sense of stability.' Shifts were reliably being filled by staff who had an appropriate skills mix.

Staff received refresher training in clinical subjects including managing healthcare conditions such as diabetes and wound-care. Staff said the registered manager kept their training under review and encouraged them to identify any additional tuition.

The registered manager periodically completed an unannounced inspection of the service out of office hours. Staff were confident if they raised a concern with the registered manager action would quickly be taken.