Last updated: 10 February 2026
"Staff feel supported with regular supervision, meetings and a positive team culture, but basic activities without specialist programmes hold it back."
There were appropriate systems in place to help safeguard people from the risk of abuse. Individual risks were assessed, monitored and managed well.
One staff member said, 'We all have different strengths, so we work well together.' Staff were supported with regular meetings and one to one supervision sessions.
Staffing levels were sufficient to meet people's needs. Staff we spoke with told us staffing levels were satisfactory to meet the needs of the people currently using the service.
Training opportunities were plentiful and regular refreshers of training required by the provider were completed. Staff told us there were plenty of opportunities for training and development.
Staff were supported via regular one to one supervision sessions and staff meetings. One relative told us, 'The [registered] manager will bend over backwards to help you.'
A range of activities was offered according to people's abilities, preferences and interests. Some people liked to be involved in activities, others liked to watch TV.
No activities coordinator or specialist programmes, so the role is mostly routine personal care with basic activities like TV or walking around.
A range of activities was offered according to people's abilities, preferences and interests. Some people liked to be involved in activities, others liked to watch TV and some were unable to participate in any formal activity.
Staffing is adequate but nothing special, with flexible levels based on occupancy and no mention of low agency use or stable long-term team.
Staffing levels were flexible, depending on the needs and numbers of people using the service at any given time. Staff we spoke with told us staffing levels were satisfactory.
Only standard mandatory training and some development chances, no specialist courses or funded qualifications for learning disability care.
Staff were supported with a thorough induction to the service and training in subjects considered mandatory by the provider. Training records evidenced staff were up to date with all required training.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp