Last updated: 10 February 2026
"Staff feel listened to and well supported with strong safety practices, but basic activities and uncertain staff retention hold it back."
Where incidents and accidents had happened there was action taken to prevent this from happening again and learning shared with staff. Medicines audits are done weekly to ensure records were accurate and stock was available.
Per 2019 comprehensive inspection: Care staff told us they felt listened to and well supported by the registered manager and provider. They told us they were always able to raise concerns and suggestions and felt these were acted on.
There were enough safely recruited staff to support people.
Per 2019 comprehensive inspection: Care staff were supported to access regular training and their competency in the role was regularly checked. The staff have good training, they are all well trained. They do their NVQs and all have first aid training.
The registered manager had systems in place to monitor the service and understood their role and responsibilities. Staff were supported in their role and were able to share their views about the service openly.
Per 2019 comprehensive inspection: Relatives told us about a range of activities... hairdresser that comes in once a week and [staff] take them out for meals... flower arranging... days out for lunch... film day... popcorn days... jiggy days and have a bit of a dance.
Staff numbers are enough to cover shifts but no details on staff staying long-term or using few agency workers.
There were enough safely recruited staff to support people.
Only standard training like NVQs and first aid, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: They do their NVQs and all have first aid training. Care staff were supported to access regular training and their competency in the role was regularly checked.
Basic activities like flower arranging, film days, dances and outings but no dedicated coordinator or special programmes.
Per 2019 comprehensive inspection: They do activities with [people]... hairdresser... out for meals... flower arranging... days out for lunch... film day... popcorn days... jiggy days.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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