Working at Insight Walderslade
73 Robin Hood Lane, Chatham, ME5 9NP
Operated by Insight Specialist Behavioural Service Ltd
6 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Approachable managers and specialised training support staff well, but serious incidents weren't always reported properly and staffing is just adequate."
Safety & Risk
4/10
!
reportable incidents had not been appropriately reported... The provider's operational policy about planning for emergencies was not specific to the home.
Staff Culture
6/10
✓
Staff told us they enjoyed their jobs... 'The team culture is good, the team is well rounded and we support each other.'
Staffing Levels
6/10
✓
There was enough skilled and experienced staff to meet people's needs. Staffing levels were kept under constant review as people's needs changed.
Training & Dev
8/10
✓
Staff had specialised, on-going training about managing behaviours and physical interventions to protect themselves and others from harm. Staff received supervisions and training to assist them to deliver a good quality service.
Management
7/10
✓
People and staff felt that the home was well led. They told us that managers were approachable and listened to their views.
Programmes
6/10
✓
People were encouraged to participate in activities such as weight loss groups, theatre trips and attending local events... going to the pub for lunch and personal shopping.
Points to consider
Serious incidents like police calls and aggression weren't always reported to regulators as needed.
records showed that there had been a recent incident where the police had been involved and also incidents of verbal aggression by one person that had affected other people... the registered manager had not always considered if the incidents were still notifiable to the Care Quality Commission (CQC).
Staffing is adequate to meet needs but nothing special, no word on low staff turnover or no agency use.
There was enough skilled and experienced staff to meet people's needs.
Varied outings and community activities but no dedicated coordinator or specialist programmes to make the role more creative.
People were encouraged to participate in activities such as weight loss groups, theatre trips and attending local events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews