Working at Insight Teynham
5 London Road, Sittingbourne, ME9 9QW
Operated by Insight Specialist Behavioural Service Ltd
13 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive management and strong safety practices with good staff training, although basic activities disappointed residents and staffing retention lacks detail."
Safety & Risk
8/10
✓
Staff had good knowledge of how to safeguard adults from abuse... Medicines were stored securely and safely administered by staff who had received appropriate training... People had risk assessments that were personalised to their needs.
Staff Culture
6/10
✓
Staff told us they were well supported and had received the training they needed to be effective in their role. A 2017 staff survey showed that staff were happy with the support they received from Insight.
Staffing Levels
6/10
✓
There were sufficient staff to support people and meet their needs.
Training & Dev
7/10
✓
Staff received one to one supervision and appraisals from the registered manager to support them in their roles. Training records showed that staff had received their mandatory training and included specific training to meet people's needs.
Management
8/10
✓
Relatives and staff spoke positively about the registered manager. The registered manager was approachable and supportive and took an active role in the day-to-day running of the service.
Programmes
5/10
!
People could choose what activities they participated in and these were personalised to their needs. Activities included swimming, horse riding and personal shopping.
Points to consider
No activities coordinator or special programmes, just basic outings like swimming, horse riding, and shopping, and some residents unhappy with options.
Activities included swimming, horse riding and personal shopping... seven out of ten people were not happy with the activities on offer.
Staffing is enough to cover shifts but no details on staff retention or agency use.
There were sufficient numbers of staff deployed to keep people safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews