Working at Insight SBS ltd 201 London Road

Staff knew how to identify and raise safeguarding concerns. Risks to people were assessed and mitigating actions were in place to minimise potential harm. Medicines were managed and administered safely. Incidents and accidents were recorded and audited to reduce risk.

Staff told us that they felt happy in their roles and well supported. One member of staff said, 'I love working here. This is the best job I have ever had'. Staff told us they worked as a team and were encouraged to support each other.

There was sufficient staff to cover absences, like annual leave or sickness and no agency or bank staff were used. The registered manager told us that this enabled the service to maintain consistency of care. There were no staff vacancies at the time of our inspection.

The provider had adopted a nationally recognised comprehensive training system to support people with behaviours. Staff had also undertaken physical intervention training, positive behaviour support (PBS) training and person centred planning (PCP) training. Some staff had completed a PBS diploma.

People, staff, relatives and health and social care professionals told us the service was well-led. The provider had a clear vision and values for the service which staff understood, shared and acted in accordance with. The provider visited the service weekly and attended meetings with people every two weeks.

People took part in a variety of activities and were supported to try new things including sports, going to concerts, nightclubs and events, attending college courses, overnight trips. Staff supported people to become more independent with aspects of daily living like shopping, cooking, using public transport.