Working at Inshore Support Limited - 5 Trinity Street
5 Trinity Street, Cradley Heath, B64 6HT
Operated by Inshore Support Limited
3 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff receive good training and feel supported, but leadership audits miss key issues and activities remain basic."
Safety & Risk
5/10
!
People received their medicines as prescribed by their GP but medication audits had failed to identify some medication records were inconsistently recorded.
Staff Culture
6/10
✓
Staff felt supported in their role and able to approach management with any concerns they may have. Management responded appropriately to concerns raised.
Staffing Levels
5/10
!
People told us there were enough staff to support them to meet their needs. Staff spoken with confirmed this, one member of staff said, 'We have the right amount of staff'
Training & Dev
7/10
✓
Staff were provided with an induction and training to equip them with the skills required to meet people's needs. We saw that staff also received specialist training in areas such as epilepsy and autism.
Management
4/10
!
The service was not consistently well led. Audits in place had failed to identify a number of areas that had been highlighted during the inspection.
Programmes
4/10
!
People were supported to take part in a variety of activities they enjoyed both in and outside the home. One person enjoyed colouring and playing cards, another enjoyed a game of darts with staff. One person described an outing to the cinema... horse riding and swimming.
Points to consider
Managers' checks missed problems like gaps in medication records and care plans.
Audits in place had failed to identify a number of areas that had been highlighted during the inspection.
No activities coordinator or special programmes, just basic games, colouring, and outings.
People were supported to take part in a variety of activities they enjoyed both in and outside the home. One person enjoyed colouring and playing cards, another enjoyed a game of darts with staff.
Staff team was fully replaced after abuse concerns, bringing in new workers including some agency while building stability.
the provider had followed their own disciplinary processes and replaced the remaining staff working in the home with a new group of staff
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews