Working at Inshore Support Limited - 27 Highfield Road
Colley Gate, Halesowen, B63 2DH
Operated by Inshore Support Limited
3 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Outstanding safety and a positive team culture where staff feel valued and supported, although basic activities and standard training without specialist courses hold it back."
Safety & Risk
9/10
✓
2021 targeted IPC inspection: assured on preventing infections, PPE use, testing, cleaning, up-to-date policy; per 2018: lessons learnt from incidents, proactive auditing reduced incidents.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: staff motivated, enjoyed work, worked well as team, felt supported and listened to; relatives said 'happy place, staff content, no bickering'.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: supported by sufficient numbers of consistent, stably rotating, safely recruited staff who knew residents well; staff valued 'the consistency'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received induction and training preparing them for role, systems ensured up to date, regular supervision, but End of Life training outstanding.
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager visible and approachable despite managing another service, worked shifts alongside staff, staff said 'available for advice' and 'support me and listen to my opinion'.
Programmes
5/10
!
Per 2018 comprehensive inspection: people supported to variety of activities including community shopping, holidays, family visits, sitting outside together.
Points to consider
No activities coordinator or specialist programmes, so the job is mostly personal care with basic outings like shopping and holidays.
Per 2018 comprehensive inspection: People were supported to take part in a variety of activities that were of interest to them. A relative commented, 'They [care staff] do keep trying [new things] all the time and they give [person] choices'.
Only standard training and induction to keep skills up to date, no specialist courses or qualifications funded.
Per 2018 comprehensive inspection: Staff told us that their induction and training provided them with the skills they required... systems were in place to ensure staff training was up to date. At our last inspection, staff had expressed an interest in attending 'End of Life' training. We saw that this was still outstanding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews