Last updated: 10 February 2026
"Supportive leaders and a positive team culture, but reliance on floating staff for activities and basic training hold it back."
Per 2022: Assured provider effective in preventing infections, using PPE safely, accessing testing, individual COVID risk assessments, updated policy and staff training.
Per 2019: Staff said 'I enjoy working with the company... stayed true to their values', 'very supportive'; per 2022: staff felt safe working and supported with well-being.
Per 2019: There were sufficient numbers of staff to meet people's needs; 'floating workers' available for deployment when needed, e.g. for activities.
Per 2019: New staff received an induction and programme of ongoing training and updates; provider employed a training co-ordinator, regular supervision.
Per 2019 comprehensive inspection: Registered managers visible, approachable, observed working alongside staff; staff said 'Innovations are like another family to me, they are very supportive'.
Per 2019: Regular structured activities with variety including daily choice of provider's activity centre, gardening in raised beds, walks, music, church visits.
Staff numbers cover daily care okay but they call in floating staff from other homes for extras like activities.
the provider had a number of homes in the area and often had workers, known as 'floating workers', available for deployment when needed. For example, if a person wanted to do an activity which required additional staff the house manager could ask the 'floating worker' to help.
Training includes induction and updates with a coordinator but no specialist courses or paid-for qualifications.
New staff received an induction and then a programme of ongoing training and updates as needed. The provider employed a training co-ordinator
Activities offer choices like gardening, walks and trips to the activity centre but no dedicated coordinator or special programmes.
one person had chosen to go to the provider's activity centre in Pewsey. Staff told us this was a choice offered daily... supported to take care of the garden. Three raised beds had been built
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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