Last updated: 10 February 2026
"Clear leadership, positive culture and innovative activity programmes stand out, although staffing is adequate without strong team stability."
Detailed risk assessments and behaviour support plans in place, incidents reviewed for learning, safeguarding understood, though some gaps in medicines records were identified and addressed.
Staff described a positive, open culture where they felt able to raise issues, praised the team, and said 'If you need a bit of extra help, there is always someone there for you.'
People and staff told us there were enough staff to provide the care required and staffing levels were planned to enable needs to be met promptly.
Staff received appropriate training, additional programmes for nutritional support and diabetes, and were encouraged to undertake further professional development.
Staff benefited from clear leadership and the registered manager led by example; staff praised the manager as 'the best manager they had ever had' and noted good team support.
Staff developed individual 'Champion and progression plans' with targets, personal activities like football matches and pub lunches, and measurable outcomes such as improved independence.
Staffing is adequate to meet needs but nothing special, with no details on team stability or agency use.
People using the service and staff told us they felt there were enough staff to provide the care everyone required. Staffing levels were set to provide the level of support each person required.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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