Working at Innisfree Residential Home

Risk assessments provided guidance for staff about how to keep people safe... Medicines were managed safely... However, we found this did not always mean incidents that were reportable to the local authority or CQC were identified.

There was a pleasant and friendly atmosphere at the service... Staff felt valued by the provider. Staff had received gifts and flowers to thank them... One staff member said, 'We work well as a team.'

Rotas reviewed demonstrated staffing numbers were kept at the level deemed safe by the provider. Staff told us that staffing levels had improved. One staff member said, 'Staffing is much better. There are a lot of new staff. We have a fuller team.'

Staff received an induction when they began working at the service and were supported to complete the Care Certificate if required. Staff received regular supervisions... Staff received training, they were skilled and competent in their role.

Staff and people told us the registered manager and provider were approachable. One person said, 'The management here are very good, and very understanding.' A staff member said, 'The [registered] manager is very good, does things in a professional way.'

Activity provision at the service had improved... We observed people enjoying singing, armchair exercises, meditation a quiz and having their nails done. One person said, '[The activity co-ordinator] is a good soul and really brightens our day.'