Working at Inglewood Residential Home
11 Banks Street, Willenhall, WV13 1SP
Operated by Inglewood Residential Home Limited
20 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff always available and a supportive stable team, but medicines safety issues and weak oversight hold it back."
Safety & Risk
2/10
✕
The provider’s systems to ensure people’s medicines were administered safely were not always effective. We checked the stock control systems in place and found records did not match the amount of stock available... The electronic medicines administration system (EMAR) showed some peoples medicines were administered late.
Staff Culture
6/10
✓
Staff told us they felt well supported by the registered manager and records showed they received regular discussions with the registered manager about their role. The registered manager told us they had a strong long-standing team of staff.
Staffing Levels
6/10
✓
People and their relatives told us there were enough staff to support them safely. A person told us, “The staff are pretty good, and they are always around.” We saw staff were available to support people when they needed it for example call bells were answered promptly.
Training & Dev
4/10
!
Records showed staff had received training for example, in safeguarding, medicines administration and infection prevention control, however some staff training was overdue for completion of a refresher course.
Management
3/10
✕
there was a lack of oversight in place and governance systems were not driving improvements. Checks on the environment were not always effective in driving improvements.
Programmes
3/10
✕
Some people did feel they would like the opportunity to go out into the community more frequently. A person told us, “We don’t have enough time for ourselves e.g. for going out.”
Points to consider
Medication errors like stock records not matching what's on hand and some medicines given late, plus no reviews after falls so risks aren't fixed.
records did not match the amount of stock available. This meant we could not be sure people had received their medicines as prescribed. The electronic medicines administration system (EMAR) showed some peoples medicines were administered late... no review of their falls risk assessment or care plan had taken place
No strong leadership oversight, so problems like poor care plans and environment checks aren't driving real improvements.
there was a lack of oversight in place and governance systems were not driving improvements. Checks on the environment were not always effective in driving improvements.
Only basic training with some refreshers overdue, no specialist development.
some staff training was overdue for completion of a refresher course.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews