Working at Ingleside Residential Care Home

Not enough staff on shifts, so you are always rushed and can't keep an eye on other residents while doing personal care.

Staff consistently told us they felt there were not enough of them working at the service. “There isn't enough staff, while doing personal care the 2 staff members on shift are too busy to watch the other residents.”

Serious medication problems like missed doses for days and no protocols for pain relief meds make the job unsafe.

we found 1 person had not received their medicine for 5 days. Where people were prescribed ‘as required’ medicines (PRN), the protocols for safe administration of PRN medicines were not available to staff.

Poor management oversight and useless audits mean safety and staffing issues aren't spotted or fixed in time.

The provider’s governance and monitoring systems were ineffective and failed to recognise a range of shortfalls in people’s care delivery and the running of the service.