Working at Inglenook House
46 Lipson Road, Plymouth, PL4 8RG
Operated by J.A.N. Limited
7 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Enough staff who are trained well and create a happy atmosphere keep people safe, but no permanent manager and basic activities hold it back."
Safety & Risk
7/10
✓
People remained safe at the service. People were protected from abuse because staff knew what action to take... People's risks were assessed, monitored and managed... People received their medicines safely by suitably trained staff.
Staff Culture
6/10
✓
Staff told us they were happy working for the company but mostly with the people they supported. Staff spoke very highly of the provider. There was a busy, but happy atmosphere in the service.
Staffing Levels
6/10
✓
People had their needs met by suitable numbers of staff to support them based on the activity they were undertaking. Throughout the inspection we saw staff supporting people, meet their needs and spend time socialising with them.
Training & Dev
6/10
✓
People were supported by staff who had received training to meet their needs effectively. The manager had ensured staff undertook training the provider had deemed as 'mandatory'. Staff completed the Care Certificate... Staff were supported and received regular supervision and team meetings were held.
Management
2/10
✕
The service did not have a registered manager; however the recently appointed manager was in the process of submitting their application to the Commission.
Programmes
4/10
!
People took part in a wide range of social activities. People's family and friends were encouraged to visit and Skype (an online communication tool) was available if needed. Activities were undertaken, and included supporting people going for walks.
Points to consider
No permanent manager in post, provider is stepping in instead.
The service did not have a registered manager; however the recently appointed manager was in the process of submitting their application to the Commission.
Only basic activities like walks, social visits and family Skype calls, no dedicated coordinator or specialist programmes.
activities were undertaken, and included supporting people going for walks to support them to remain healthy. People took part in a wide range of social activities. People's family and friends were encouraged to visit and Skype was available if needed.
Only standard mandatory training and Care Certificate, no specialist courses or funded qualifications.
staff undertook training the provider had deemed as 'mandatory'. This included moving and handling, epilepsy and fire safety. Staff completed the Care Certificate... regular supervision and team meetings
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews