Last updated: 9 February 2026
"Approachable managers foster a supportive culture, although staffing relies on agency workers for absences and training lacks specialist courses."
Clear processes were in place to monitor risks... People were protected from avoidable harm, received their medicines as prescribed... Systems... to monitor incidents... recorded, acted upon and analysed.
There was an open and transparent culture... Staff spoke fondly of the people... 'I love the residents'... 'the staff really are supportive of each other as well and the residents.'
The service had sufficient numbers of staff... Feedback... confirmed there were appropriate numbers... A staff member told us, 'There is enough staff, we have time for people.' Short term staff absences were managed... or the use of external care agencies.
Staff were appropriately trained and well supported... induction programme... Care Certificate... additional regular training in key subjects... regular one-to-one sessions of supervision... Staff spoke positively about the quality of the training.
People and their relatives said the management team were open, approachable and supportive. Staff spoke positively: 'I can't fault the manager or deputy, they really do care. They have a revolving door.'
The home employed two activities coordinators... Activities included arts and crafts, music, quizzes... clubs... gardening club... virtual reality technology which was individualised to people's hobbies and interests.
Staff numbers are sufficient for unhurried care but they use agency workers for short-term absences.
Short term staff absences were managed through the use of overtime from existing care staff, or the use of external care agencies.
Training is good quality with strong inductions and supervisions but lacks specialist courses or funded qualifications.
Staff completed additional regular training in key subjects such as moving and handling, fire safety, infection control and safeguarding... regular one-to-one sessions of supervision.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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