Working at Ingleby Care Home
Lamb Lane, Stockton On Tees, TS17 0QP
Operated by T.L. Care Limited
56 bedsResidential homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.5/10
Key Finding
"Staff feel supported in a positive culture where they know residents well and work together effectively, but no permanent manager and weekend staffing shortages hold it back."
Safety & Risk
4/10
!
Risks to one person in relation to seizures had not been assessed. This was addressed during the inspection... Patch application records were not completed accurately for two people.
Staff Culture
5/10
!
Staff knew people well, and said they felt supported by the senior care staff and deputy manager. They worked well together to ensure people’s needs were met.
Staffing Levels
3/10
✕
Staff told us they needed more staff over the weekends, and that the first floor was understaffed. There were mixed views from people with some commenting, 'There appear to be enough staff' and another person said, 'There aren’t enough staff' and 'they are definitely short staffed.'
Training & Dev
3/10
✕
The interim home manager had completed one supervision meeting with each staff member. However, staff had not received supervision in line with the provider's policy. There was no evidence annual appraisals were taking place.
Management
2/10
✕
There had not been a registered manager in post since December 2023. Since then, there had been several managers involved in the running of the home, including peripatetic home managers and regional managers, none of whom registered with the commission
Programmes
4/10
!
Activities for people had improved and time was spent with people who remained in their rooms. However, there was a reliance on the activities co-ordinator for activities, and they did not work weekends or evenings.
Points to consider
No permanent manager in place for over a year, so leadership feels unstable with too many different managers coming and going.
There had not been a registered manager in post since December 2023. Since then, there had been several managers involved in the running of the home, including peripatetic home managers and regional managers
Staffing is stretched especially on weekends and the first floor, with staff saying they need more people and observations showing thin coverage.
Staff told us they needed more staff over the weekends, and that the first floor was understaffed... on day one there was only one senior care worker covering both floors.
No regular supervision or appraisals for staff, so little support for development or feedback.
Staff had not received supervision in line with the provider's policy. There was no evidence annual appraisals were taking place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews