Last updated: 10 February 2026
"Enough staff and good training variety, but no registered manager and incomplete medicines records are major concerns."
Records relating to the administration of topical medicines (TMARs) had not always been completed to show that items such as creams and ointments had been applied to people when required.
The manager was new in post and staff had confidence in their abilities to improve the service.
There were enough staff to meet people's needs at the time of the inspection. However, feedback from people and staff about whether there was enough staff available was variable.
There was a good variety of training available to staff but systems to monitor training compliance was confusing and inaccurate.
At the time of our inspection there was not a registered manager in post.
Per 2020 comprehensive inspection: There was a range of activities on offer... the activities person carried out one-to-one interactions with people such as nail care, putting music and films on.
No permanent manager in place, so leadership and oversight have serious failings.
At the time of our inspection there was not a registered manager in post.
Medication records for creams and ointments not always completed right, putting safety at risk.
Records relating to the administration of topical medicines (TMARs) had not always been completed to show that items such as creams and ointments had been applied to people when required.
Only basic activities like nail care and music, so the role stays mostly routine personal care.
Per 2020 comprehensive inspection: the activities person carried out one-to-one interactions with people such as nail care, putting music and films on.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp