Working at Ingham Old Hall Care Home
Sea Palling Road, Norwich, NR12 0TW
Operated by Ingham Healthcare Limited
25 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Strong leadership with good oversight and a supportive open culture, but limited activities without a dedicated coordinator and minimum night staffing hold it back."
Safety & Risk
7/10
✓
The risks to the people who used the service, staff and visitors had been identified, assessed, mitigated and regularly reviewed.
Staff Culture
7/10
✓
Staff told us they felt supported and that teamwork was effective. There was an open culture within the home and people were encouraged to speak up.
Staffing Levels
6/10
✓
Safe recruitment practices were in place and people told us there were enough staff to meet people's needs in a person-centred and timely manner.
Training & Dev
6/10
✓
Staff had received an induction and ongoing training to support them in their roles and all had received recent appraisals to assess their performance.
Management
7/10
✓
A new registered manager had been appointed who had a good oversight of the service, had implemented action plans to address concerns and had a robust governance system in place to monitor and assess the service and continue to drive improvement.
Programmes
3/10
✕
Due to COVID-19, opportunities to take part in some activities had been limited however the people who used the service told us staff had supported them to maintain relationships and involved them in activities within the home.
Points to consider
No dedicated activities coordinator or structured programme, so the role is mostly routine personal care with limited variety due to COVID restrictions.
Due to COVID-19, opportunities to take part in some activities had been limited however the people who used the service told us staff had supported them to maintain relationships and involved them in activities within the home.
Staffing is adequate but night shifts still use the minimum number of staff without increase, even after past concerns.
At our last inspection we had concerns about the amount of staff on at night. Whilst this number had not increased, the risk had been assessed and plans put in place in the event of an emergency.
Only standard induction and ongoing training with appraisals, no specialist courses or funded qualifications mentioned.
Staff had received an induction and ongoing training to support them in their roles and all had received recent appraisals to assess their performance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews