Working at Ingersley Court Residential Care Home
Ingersley Court, Lowther Street, Macclesfield, SK10 5QA
Operated by Croftwood Care UK Limited
46 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel well supported with good morale and strong safety, but new management and incomplete audits need improvement."
Safety & Risk
7/10
✓
Safeguarding systems ensured people safe and protected; medicines safely managed with learning from incidents.
Staff Culture
7/10
✓
Staff morale was good, staff felt well supported, involved in decisions and listened to.
Staffing Levels
6/10
✓
There were enough suitably qualified and trained staff on duty to meet people's needs; dependency tool used and agency staff checked.
Training & Dev
6/10
✓
Staff received training in a variety of appropriate and specialist topics; regular group and individual supervision provided.
Management
5/10
!
New manager in post for four months and had made application to register; promoted positive culture but two audits not completed effectively.
Programmes
6/10
✓
An activities coordinator provided a range of activities on a group or individual basis; hobbies and interests supported.
Points to consider
The manager is new in post and not yet registered with the regulator, and some audits missed small issues like a medication record error.
The service did not have a manager registered with the CQC. The new manager had been in post for four months... two audits had not been carried out thoroughly... medications audit had not picked up an error.
Staffing levels are adequate to meet needs but agency workers are sometimes used.
The provider obtained information about agency staff prior to them working in the home, to make sure they were fit and suitable.
Activities are run by a coordinator with a range of group and individual options but no specialist or innovative programmes mentioned.
An activities coordinator provided a range of activities on a group or individual basis and people's hobbies and interests were supported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews