Last updated: 10 February 2026
"Staff feel supported by the new manager with safe and timely care, but no registered manager and agency staff covering vacancies hold it back."
People were supported safely and in a timely way. Risks to people's health and wellbeing had been identified and actions put in place to minimise those risks.
Staff spoke positively about the new manager who had applied to become registered with us. Staff told us they felt the manager had made improvements.
Staffing levels ensured people received the support they required safely and at the time they needed. However, staff vacancies meant some shifts had to be covered by agency staff.
Most staff had completed the training they needed and had the skills and experience to support people safely. A few staff were still in the process of completing training.
There was no registered manager in place at the time of our inspection. A new manager had been appointed and applied to become registered with us.
Per 2018 comprehensive inspection: Staff supported people with arts and crafts via visitor, outings to shops and pantomime, local parade, and short holiday breaks.
No permanent manager registered with the regulator yet.
The service did not have a manager registered with the Care Quality Commission.
Vacancies mean agency workers cover some shifts, especially affecting consistency at weekends.
staff vacancies meant some shifts had to be covered by agency staff... when a shift was predominantly covered by agency staff.
Only standard training with some staff still completing it and missing fire drills.
A few staff were still in the process of completing training. Some staff told us they had not taken part in fire drills.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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