Working at In Caring Hands St Austell

The service had effective safeguarding systems in place and staff had a good understanding of what to do to make sure people were protected from harm. Medicines were managed safely... audited regularly.

Staff spoke positively about managers and the way they ran the service. They told us they felt valued and were well supported. Comments from staff included, 'Managers are always open to suggestions. We are listened to'.

The service did not use agency staff. Staff absences were covered by existing staff and management. People's relatives and staff all told us they felt there were enough staff on duty to meet people's needs.

People's relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.