Last updated: 10 February 2026
"Approachable management, stable staffing, and staff feeling valued and safe, although activities are basic without specialist programmes or a coordinator."
The service had effective safeguarding systems in place and staff had a good understanding of what to do to make sure people were protected from harm. Medicines were managed safely... audited regularly.
Staff spoke positively about managers and the way they ran the service. They told us they felt valued and were well supported. Comments from staff included, 'Managers are always open to suggestions. We are listened to'.
The service did not use agency staff. Staff absences were covered by existing staff and management. People's relatives and staff all told us they felt there were enough staff on duty to meet people's needs.
Staff were supported by a system of induction, training, supervisions, appraisals and staff meetings. Staff were appropriately trained, and their competency regularly checked, to carry out specific tasks.
People's relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.
There were a range of activities on offer including music, games, quizzes, exercises, pamper sessions and ball games.
Only basic activities like music, games, quizzes and pamper sessions, no specialist programmes or coordinator to add variety to the role.
There were a range of activities on offer including music, games, quizzes, exercises, pamper sessions and ball games.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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