Working at Imperial Lodge
268 Lansbury Drive, Hayes, UB4 8SN
Operated by Imperial Lodge
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Supportive management, stable staffing, positive culture, but cleanliness problems and inconsistent medicines recording raise safety risks."
Safety & Risk
4/10
!
We identified some improvements were needed. The staff had not always ensured good cleanliness. This presented a risk of the spread of infection... some improvements were needed to the way 'as required' medicines were being administered and recorded.
Staff Culture
6/10
✓
Staff explained there was a positive culture and they worked well as a team. They felt people using the service and staff had opportunities to speak up and they were listened to and respected.
Staffing Levels
6/10
✓
Staff felt there were enough of them... Since our last inspection, the provider had recruited more staff and had a full staff team. Rotas showed staffing levels were maintained.
Training & Dev
6/10
✓
They undertook a range of training, both in person and online. The registered manager supported them with group learning, reflective practice, and supervision.
Management
6/10
✓
Staff told us the registered manager was supportive. They said they supported them to learn and understand best practice.
Programmes
6/10
✓
The provider employed an activities coordinator. They explained about different activities they offered... These included supporting people with skills such as cooking, using the computer, and helping them to exercise and stay healthy.
Points to consider
Cleanliness problems like dirty kitchens, overflowing bins, and unchecked areas raise infection risks at work.
Areas of the kitchen required cleaning. These included food storage areas. Some food was not correctly stored or labelled. Some communal areas needed cleaning... The dustbin area was not well maintained and presented a risk because bins were overflowing.
Gaps in recording as-required medication effects and emergency med training info make handling meds riskier.
The staff did not always record the outcome when they administered these [as required medicines] to make sure they were effective... there was not enough information available for staff... The provider had not recorded staff training or tested their knowledge relating to this specific medicine administration.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews