Working at Imola
Lanham Green, Braintree, CM77 8DT
Operated by Zero Three Care Homes LLP
8 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Open and supportive management, strong team culture, and innovative activities programmes, but recruitment checks were incomplete for a new starter and more hands-on training is wanted."
Safety & Risk
7/10
✓
Proactive culture of safety and learning from incidents with PBS team; strong safeguarding and medicines management including STOMP; staff confident to report events.
Staff Culture
8/10
✓
Staff told us they felt supported by management, had a sense of belonging, and 'We have employee of the month... this really boosts moral and helps us feel appreciated'; open communication and freedom to speak up.
Staffing Levels
5/10
!
Relatives and staff spoke positively about the staffing levels and told us there were enough staff, but 'a new staff member had started employment prior to all required checks being completed'.
Training & Dev
6/10
✓
There was an effective programme of staff training that included eLearning, some face-to-face training and training to meet the needs of people with a learning disability and autistic people; staff received regular supervisions and annual appraisals.
Management
8/10
✓
Staff told us 'Management are open and transparent, they are inclusive, and we are listened to' and 'I am really supported, and the managers deeply care about the wellbeing of the guys'; relatives said Imola was well managed.
Programmes
8/10
✓
Specifically designed daily activity plans with sensory opportunities; supported college courses, swimming, bowling, baking; PBS team involvement led to 'significant reductions in crisis situations and the use of restrictive interventions'.
Points to consider
Hiring had a problem where one new worker started before all background checks were finished.
A new staff member had started employment prior to all required checks being completed and returned to ensure suitability; they did not have a risk assessment and management plan in place.
Workers want more hands-on training specific to residents complex needs, not just online courses.
Staff told us they would like more face-to-face training... 'I would like more training opportunities that are specific to people’s needs, people at Imola have very specific and complex needs.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews