Working at Iffley Residential and Nursing Home

People remained safe at the service. Risks to people had been assessed and recorded. People received their medicine safely and as prescribed. Staff knew how to identify and report any safeguarding concerns.

Staff referred to the community at the home as a 'family'. The staff team worked well with a number of external local health and social professionals and promoted an open and transparent culture.

People said there were sufficient staffing in place... Where temporary agency staff were used, they received a site induction. The management team ensured consistent agency staff were booked to ensure care continuity.

Staff received ongoing training that was relevant to their roles and the modules met the Care Certificate standards. A staff member said, 'I completed my Care Certificate, NVQ (Diploma). Training such as moving and handling and safeguarding. Supervisions every four to six weeks.'

The service was led by an experience registered manager. Staff told us the registered manager led her team by example. Staff complimented the culture... Comments included, 'It is a lovely home with the lovely management', '[Registered Manager's name] is a very good manager, one of the best I've seen' and 'Manager is brilliant'.

There was a programme of activities offered to people. Activities were overseen by two activity coordinators... Comments included, 'I join in, have all that, bingo, exercises, entertainers, good. Trips to other places'