Last updated: 9 February 2026
"Strong specialist training, supportive leadership and family-like culture, but staffing feels stretched on busy days and activities lack specialist programmes."
The provider had a proactive and positive culture of safety... Staff and management actively learned from incidents and adverse events... The registered manager routinely analysed incident data to identify trends
Staff understood these values... One staff member said, 'We have handovers and team meetings... We are like a family here; we support each other and care for the residents like family would'
There were enough suitably skilled and qualified staff... Staff told us staffing levels were enough on each shift to support people. One member of care staff said, 'We manage ok, some days we are running nonstop'
Staff have been trained in spinal injury care, bowel management, Intravenous (IV) therapy, and cannulation. Registered nurses received clinical support and supervision and the training to maintain their professional development
There was visible leadership in the service and staff told us they felt supported in their roles. Staff knew and felt confident to speak up if they needed to.
Per 2022 comprehensive inspection: The activities coordinator took time to speak with people... Relatives told us there were a lot of activities and events... like summer fetes and garden parties. They have bingo and afternoon tea
Staffing levels are adequate but staff say some days they run nonstop and feel stretched.
One member of care staff said, 'We manage ok, some days we are running nonstop, but we support each other and get through it'
Activities programme has variety like events and outings but no specialist programmes or coordinator mentioned recently.
Per 2022 comprehensive inspection: They have a lot of events, like summer fetes and garden parties. They have bingo and afternoon tea and people living with dementia are always encouraged to join in the activities.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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