Working at Idelo Limited - 5 Courtenay Avenue
5 Courtenay Avenue, Harrow, HA3 5JH
Operated by Idelo Limited
4 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Hands-on management, stable staffing without agency use, and positive team culture, but refresher training delays and basic activities hold it back."
Safety & Risk
7/10
✓
Safeguarding systems and training in place; medicines managed safely with audits and ongoing management reviews.
Staff Culture
8/10
✓
Staff spoke positively about their jobs, described good teamwork and positive culture, felt listened to by approachable management.
Staffing Levels
8/10
✓
No agency staff employed; flexible staffing organised to meet needs with continuity from regular staff who knew people well.
Training & Dev
6/10
✓
Staff received range of training and induction with Care Certificate, but some refresher training not completed within timescales.
Management
8/10
✓
Management were 'hands on', supported people directly, and staff felt well supported with ongoing supervision.
Programmes
5/10
!
People supported in outings to cinema, shopping trips, holiday, clubs, music and films of their choice.
Points to consider
Some staff had not finished refresher training on time, so skills might not always be fully up to date.
some staff had not completed refresher training in some areas within the provider's set timescales.
No dedicated activities coordinator or specialist programmes, so the job involves mostly routine care with basic outings.
People had the opportunity to take part in a range of activities of their choice that met their preferences and minimised any risk of social isolation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews