Last updated: 9 February 2026
"Hands-on management, stable staffing without agency use, and positive team culture, but refresher training delays and basic activities hold it back."
Safeguarding systems and training in place; medicines managed safely with audits and ongoing management reviews.
Staff spoke positively about their jobs, described good teamwork and positive culture, felt listened to by approachable management.
No agency staff employed; flexible staffing organised to meet needs with continuity from regular staff who knew people well.
Staff received range of training and induction with Care Certificate, but some refresher training not completed within timescales.
Management were 'hands on', supported people directly, and staff felt well supported with ongoing supervision.
People supported in outings to cinema, shopping trips, holiday, clubs, music and films of their choice.
Some staff had not finished refresher training on time, so skills might not always be fully up to date.
some staff had not completed refresher training in some areas within the provider's set timescales.
No dedicated activities coordinator or specialist programmes, so the job involves mostly routine care with basic outings.
People had the opportunity to take part in a range of activities of their choice that met their preferences and minimised any risk of social isolation.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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