Working at Icknield Court
Berryfield Road, Princes Risborough, HP27 0HE
Operated by The Fremantle Trust
90 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff receive good training and supervision in a positive culture, but medicines handling and inaccurate records need improvement."
Safety & Risk
4/10
!
People were not routinely supported by staff who ensured robust medicine management... still in breach of regulation 12... Medicines were not always stored at the appropriate temperature.
Staff Culture
6/10
✓
We received positive feedback from people, their relatives, staff and external healthcare professionals. All agreed the home had improved since the last inspection.
Staffing Levels
5/10
!
Staffing rotas were in place to ensure there were sufficient staff to meet people's needs. We saw there were enough staff to support people in a timely manner.
Training & Dev
6/10
✓
New starters completed the Care Certificate... Staff had access to a range of courses... dementia awareness, safeguarding... regular supervision from their manager.
Management
4/10
!
Records we viewed were not routinely consistent, accurate and complete... continued breach of regulation 17 (Good Governance).
Programmes
4/10
!
Per 2019 comprehensive inspection: A variety of activities were provided to ensure people were not socially isolated... coffee morning... local schools visiting.
Points to consider
Medication handling has issues like wrong storage temperatures and missing plans for some people's meds.
Medicines were not always stored at the appropriate temperature... two people who were admitted to the home in the past month did not have a medicines care plan in place.
Care records are often inaccurate or out of date, showing weak oversight from managers.
We found contradictions and improvements were required in six records... records completed the same day held contradictory information.
Staffing levels are adequate but some agency staff are used, affecting team continuity.
We looked at... five agency staff profiles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews