Working at Hythe View

Staff knew how to recognise abuse and told us they would report any concerns. Risks to people and the environment are assessed and plans are in place to mitigate risks.

Staff told us they felt supported and valued by the manager and the providers.

There were enough staff on duty to meet people's needs. Staffing levels were based on the experience of the management team and were adjusted when people's needs changed.

Nursing staff each took a lead role in areas of care such as end of life or wound care and received additional training to support them to do so.

There were dedicated activity staff and they offered a wide variety of activities, in and out of the service and often linking with the local community.