Last updated: 10 February 2026
"Staff feel happy and supported with good training and varied activities, but safety issues in the environment and medicines from weak governance are major concerns."
Continued breaches of regulation 12: unsafe environments (windows not restricted, no bedrail risk assessments, fire issues in smaller properties) and medicines stock processes not robust.
Staff were happy in their roles and felt well supported, confident to raise concerns with approachable manager and whistleblowing policy in place.
People told us and we observed, there were enough staff to support people and meet their needs, though one relative noted they seem a wee bit understaffed with staff turnover.
Staff were recruited safely, records confirmed staff received training appropriate to their roles, induction, shadowing, regular supervision and appraisal.
Staff told us the service was well managed and the registered manager was approachable and supportive, but governance systems were not effective in identifying concerns with environment, medicines and MCA.
People had access to regular activities supported in personalised way including yoga, Tai Chi, singers, birds of prey, community preacher, zoom meetings and outings to shops and pub.
Safety checks missed problems like unsecured windows, missing bedrail risk checks and medication stock errors, putting people at risk of harm.
we found certain aspects of the environment were not fully safe... processes for management of medicines stock were not robust. This was a continued breach of regulation 12.
Governance and audits did not spot or fix ongoing issues with safety, medication and consent records.
A range of audits were undertaken... however, these had not identified or addressed the issues of concern we found... This was a continued breach of regulation.
Staffing is enough most of the time but one relative mentioned they are a bit understaffed with some staff turnover.
one relative did comment, 'I think that he is generally well looked after, but they are a wee bit understaffed. They seem to have quite a staff turnover.'
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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