Working at Hylton View
Old Mill Road, Sunderland, SR5 5TP
Operated by Roseberry Care Centres GB Limited
40 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Strong safety practices, supportive management with regular supervisions, and a close-knit staff team, but COVID caused staffing pressures and training remained basic."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: We were assured that the provider was using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: A staff member told us, "The staff team work quite well together and have a nice bond. They all work together no matter what the role."
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff on duty to safely support people.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: The provider ensured staff were provided with regular refresher training. New staff were provided with a comprehensive induction from the provider.
Management
7/10
✓
Per 2020 comprehensive inspection: The registered manager supported staff and ensured they received regular supervisions.
Programmes
5/10
!
Per 2020 comprehensive inspection: Staff supported people to join in activities within the service and in the local community. We observed a reminiscence activity during inspection.
Points to consider
Staffing is enough for safe care, but COVID caused staff pressures they had to manage around.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Only standard refresher training and inductions, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: The provider ensured staff were provided with regular refresher training. New staff were provided with a comprehensive induction from the provider.
Some basic activities like group sessions and trips, but no dedicated coordinator or innovative programmes.
Per 2020 comprehensive inspection: Staff supported people to join in activities within the service and in the local community. We observed a reminiscence activity during inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews