Working at Hylton House
Hylton House, Sutton, SM2 5JU
Operated by Choice Care Group (Surrey) Limited
10 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Approachable manager, excellent team spirit and strong safety practices, but limited activities with mostly routine care hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff knew how to raise a safeguarding alert, told us that the provider's safeguarding procedure was available to them, and they had read it.
Staff Culture
8/10
✓
I feel very supported by the manager and all the staff who work here. We work well as a team here and have an excellent team spirit. This is a great place to work.
Staffing Levels
7/10
✓
There were enough staff employed to meet people's care and support needs, flexibly, safely, and staffing levels matched the rota. The manager also makes sure we have additional staff on shift when we need it.
Training & Dev
7/10
✓
Staff received training in de-escalation techniques, positive behavioural support and communication training, and medicines administration training that was regularly refreshed.
Management
8/10
✓
The registered manager was approachable and often works with us on a shift so she's always available to have a chat with.
Programmes
4/10
!
Planning to go out as a group on a day trip for example. Staff made sure local resources such as community-based activity services were made accessible to people.
Points to consider
Just basic outings and community links mentioned, no activities coordinator or varied programme, so the role is mostly routine personal care.
if we're all planning to go out as a group on a day trip for example. Staff made sure local resources such as community-based activity services were made accessible to people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews