Working at Hylton Grange

Medication records have errors like wrong doses given and unsafe timing between doses, so handling meds carries risks.

Duplicated records meant that 1 person had medicine administered at an incorrect dose. Doses of a time sensitive medicine for another person were administered too close together, which meant this was not safe.

Management oversight is weak because medicine problems and communication issues from the last inspection have not been fully fixed.

Governance was not always effective, as improvements were still needed to medicine management from the last inspection, improvements were needed to communication, and medicine records, with more effective oversight

Staffing is adequate but relies on some regular agency workers instead of a fully stable team.

“I think the managers are committed to getting staffing right. There are less agency staff now, we tend to have regular agency staff, so they get to know the people.” “Generally, there are enough staff”