Working at Hyllden Heights Care Home
140 Tonbridge Road, Tonbridge, TN11 9HJ
Operated by Oakland Opco B Limited
78 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"A positive culture where staff feel valued and supported with strong safety practices, but management oversight misses incomplete repositioning charts and outdated care plans."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... Staff knew about these systems and were confident to use them... Medication was administered and handled safely.
Staff Culture
7/10
✓
A staff member mentioned, “I get rest days and get regular supervision with my unit manager but I can speak to any of the managers including the home manager. Their door is always open for staff to come in and chat. I like working here.”
Staffing Levels
5/10
!
Staff we spoke with commented they were enough to support people. A staff member told us, “I think we have enough staff as we are not always struggling to finish our task.”
Training & Dev
6/10
✓
Staff were supported in their roles through effective induction, support, supervision and appraisals. The registered manager told us specialist training courses were booked for as when required to meet the needs of people.
Management
5/10
!
Leadership within the service was clearly evident, and they had systems in place to oversee quality and safety. However, we identified gaps where repositioning charts were not consistently completed, and some care plans did not contain people’s current circumstances that had not been detected through the provider’s audit process.
Programmes
6/10
✓
“The activity team is excellent, with plenty of music and engaging interactions that residents enjoy.” “...lovely flower arranging... exercise sessions... lots of outings too since they acquired a minibus.”
Points to consider
Management checks missed incomplete repositioning charts and outdated care plans, so oversight is not fully reliable.
we identified gaps where repositioning charts were not consistently completed, and some care plans did not contain people’s current circumstances that had not been detected through the provider’s audit process.
Staffing is enough to get by but busy at breakfast and sometimes a struggle to finish tasks.
“It can be busy at breakfast time but on the whole, they are good at responding.” “I think we have enough staff as we are not always struggling to finish our task.”
Training is standard induction and annual updates with specialist only booked when needed, no career development paths.
“The company is very good at training. We had lots of training during induction and would need to complete this annually sometimes twice.” The registered manager told us specialist training courses were booked for as when required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews