Working at Hydon Hill - Care Home with Nursing Physical Disabilities

Managers do not fully get key rules for supporting people with learning disabilities, and their checks miss big problems.

Leaders showed a lack of understanding on how to meet the RSRCRC principles. Quality governance systems were not effective in their use.

Medication systems are unreliable with mismatched stock and unchecked temperatures, so you cannot be sure medicines are given right.

Medicine management systems did not ensure people received safe care. The management team informed us the electronic medicines administration recording (EMAR) system they used was not fit for purpose... stock counts for medicines did not match on the stock according to the EMAR system.

Activities are basic like crafts and games but limited by shift patterns and no evening driver, so mostly routine care.

People were not always supported to take part in activities that were meaningful to them due to inflexible staff shift patterns and a lack of a driver in the evenings and at the weekends. One to one records... showed the main activities offered were around crafts and games which were not listed on people’s preferred activities.