Working at Hyde Park House

Robust recruitment practices were followed... The arrangements for managing people's medicines were safe... risk assessments in place that recorded how identified risks should be managed... updated on a regular basis.

Staff morale was high and the atmosphere within the service was warm, happy and supportive. The culture of the service was open, honest, caring and fully focused on people's individual needs.

Mandatory and specialist training was based on current best practice and guidance, so staff had the most up to date information... additional training including learning disabilities, epilepsy, management of challenging behaviour, autism.

The manager demonstrated a strong and supportive leadership style, seeking feedback in order to further improve the care and support provided.

The service worked creatively with people and had implemented personal behaviour support files... visual/flash cards... increase in daily living skills meant people were eventually able to move on to more independent supported living.