Last updated: 9 February 2026
"Staff praise the manager's leadership and feel valued, but agency staff fill gaps with ongoing recruitment and incomplete background checks."
We were assured the service were following safe infection prevention and control procedures to keep people safe. Risks associated with people's care and treatment needs were assessed and guidance for staff was detailed and up to date. (2021 IPC and 2020 comprehensive inspections)
Staff were very positive and complimentary about the registered managers approach. 'The manager really listens to what we have to say, she doesn't just dismiss it, she's really good like that.' (Per 2020 comprehensive inspection)
Agency staff were used to cover any shortfalls, the registered manager told us they used regular agency staff for continuity. Staff recruitment was ongoing. Additional criminal record checks were not completed or discussed with staff. (Per 2020 comprehensive inspection)
The staff training plan confirmed staff had received training the provider expected, where refresher training was due, plans were in place for staff to complete this. Staff received regular supervision. (Per 2020 comprehensive inspection)
Staff and relatives all spoke very positively and complimentary of the registered manager, about the improvements they had made and of their leadership style. (Per 2020 comprehensive inspection)
'Activities are better, some people have been on holiday. We've had loads of day trips such as the zoo. We have new planters in the sensory garden, movie nights and have local walks and go to the local pub for meals out.' (Per 2020 comprehensive inspection)
They use agency staff to fill gaps and are still recruiting, plus some background checks on staff were not fully followed up.
Agency staff were used to cover any shortfalls... Staff recruitment was ongoing. We noted additional criminal record checks were not completed or discussed with staff. (Per 2020 comprehensive inspection)
Only the standard training that is expected with supervision sessions, no specialist courses or qualifications funded.
The staff training plan confirmed staff had received training the provider expected, where refresher training was due, plans were in place for staff to complete this. (Per 2020 comprehensive inspection)
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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