Last updated: 10 February 2026
"Staff receive good training and feel supported, but weak leadership oversight and insufficient risk assessments hold it back."
Risk assessments were insufficiently detailed to guide staff on how to keep people safe.
Staff told us they felt supported. We observed how staff worked well together to provide safe care for the people in the service.
There were enough staff to meet people's needs. However, people told us they sometimes had to wait a long time for staff to come.
Staff received the training and support they required. All staff completed induction training at the start of their employment. Ongoing training was also provided so staff updated their skills and knowledge.
Governance systems were not always effective in ensuring oversight of the safety of the service. Whilst auditing systems were in place and were carried out regularly, they did not highlight and address the inconsistencies we found on inspection.
We observed many examples of activities with people on the first floor... an arts and crafts event had been organised on the ground floor... However, it appeared that people on the ground and second floor mostly stayed in their rooms.
Leadership oversight is weak because audits missed care plan inconsistencies and safety gaps.
audits had not highlighted inconsistencies we found.
Risk assessments lack detail so they don't fully guide staff on keeping people safe.
Risk assessments were insufficiently detailed to guide staff on how to keep people safe.
Activities are basic like arts and crafts on some floors but not enough across the whole home.
it appeared that people on the ground and second floor mostly stayed in their rooms. The registered manager... recruiting more activities staff to increase activities.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp