Last updated: 10 February 2026
"Strong leadership, positive culture and good safety, but some agency staffing and no dedicated activities coordinator hold it back."
People were safe and protected from avoidable harm... Risk assessments were in place... medicine errors decreased significantly.
There was a positive culture at the service where staff felt listened to and supported. Staff told us they were a close and supportive team... 'I love it here, we are a great team.'
There were enough staff to meet people's needs. Agency staff were used, to cover for vacant posts, sickness or annual leave. Staff said less agency staff were being used as more permanent members of staff were joining the team.
Staff received training in Positive Behavioural Support (PBS)... Records showed training was regularly updated... Staff told us, 'Training is really good.'
There was strong leadership at the service and staff spoke highly of the registered manager. Staff said, 'Our management are very supportive... Their door is always open.'
People engaged in activities of their choosing. Each person had their own activities schedule such as meals out, swimming, music sessions, and domestic tasks.
Staffing is adequate but some agency staff cover sickness and leave, even though it's decreasing with more permanent hires.
Agency staff were used, to cover for vacant posts, sickness or annual leave. Staff said less agency staff were being used as more permanent members of staff were joining the team.
Activities are regular and varied like swimming, music, and baking, but no dedicated coordinator or specialist programmes mentioned.
Each person had their own activities schedule such as meals out, swimming, music sessions, and domestic tasks.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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