Working at Hurstwood View

Safeguarding systems protected people; medicines managed safely with competency checks; risk assessments detailed and updated; incidents led to learning and updates.

Staff: 'The culture here is friendly, relaxed, but totally professional... good teamwork'; 'All the staff are great, we work as a team'; staff felt valued.

Staffing levels remained sufficient... 'There's always enough on duty'... rotas confirmed consistent levels; one person noted 'no agency or bank staff'.

Staff had specific training such as understanding dementia, catheter care and diabetes; regular supervision every two months; access to career development opportunities and qualifications.

Registered manager described as 'Approachable and very kind' and 'Runs the place well'; staff say 'Manager support is always here... they lead us really well'.

Variety of activities with activity coordinator: 'lots of entertainment, quizzes', entertainers, pampering, hair salon, spring gardening plans, iPad use.