Last updated: 10 February 2026
"Supportive management and a warm staff culture, but occasional staffing shortages affect residents at times."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
All the staff members we spoke with told us they felt supported by the provider and were encouraged to raise any concerns or issues in a timely way. One staff member said, “It’s a nice warm feeling here, not like other places I have been.”
People gave us mixed views regarding staffing numbers. Some felt there were not enough staff at times but generally staff were available to help and support them promptly when needed.
The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
People, relatives and staff found the management team to be supportive and approachable. One staff member described how the management team had adapted their approach to make themselves more accessible to people and staff following feedback.
People engaged in activities they found to be stimulating and interesting including a reading group and knit and natter group where local people attended. The ‘resident of the day’ scheme focused on engaging the person with a review of their care.
Some residents say there are not always enough staff even though help usually comes promptly.
People gave us mixed views regarding staffing numbers. Some felt there were not enough staff at times but generally staff were available to help and support them promptly when needed.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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